Partners in Care is a six- to eight-month programme brought to you by the Health Quality & Safety Commission with a focus on consumer engagement, using the National Health Service Institute’s Experience-Based Design programme.
If you are participating in the Co-Design Partners in Care projects facilitated by Lynne Maher you can download information and resources on this page. Even if you are not a participant you may also find some of these resources useful.
Sustainability review, measures and next steps - powerpoint slides for the second online session held on 21 November 2013.
Starting for success - powerpoint slides for the first online session held on 31 October 2013.
Judgment Sampling: A Health Care Improvement Perspective . This article describes judgment sampling and its importance in quality improvement work and studies.
Patient- and family-centred care toolkit The patient- and family-centred care toolkit from The King's Fund is a simple, step-by-step method for recording and understanding patient and family experiences.
Are you ready to take the patient based care challenge? A DLE brochure from the Clinical Excellence Commission.
Patientstories.org.uk A new enterprise which uses documentary type films of patient stories to provoke discussion and debate about safety and quality issues amongst healthcare professionals.
Health Service Co-Design A guide from Waitemata DHB providing a range of flexible tools for working effectively with patients in service improvement work.
Involving service users in design: Four steps to co-production In this article Becky Malby from The Guardian explores how to make better use of patients' talents to improve services in healthcare.
Why Hospitals Don't Deliver Great Service A paper from the GALLUP Business Journal - improving the patient experience is about changing the hospital's culture.