Last updated 30/06/2014

Partners in Care is a six- to eight-month programme brought to you by the Health Quality & Safety Commission with a focus on consumer engagement, using the National Health Service Institute’s Experience-Based Design programme.

If you are participating in the Co-Design Partners in Care projects facilitated by Lynne Maher you can download information and resources on this page. Even if you are not a participant you may also find some of these resources useful.

Workshop and coursework

Partners in care workbook

Lynne Maher partners in care workshop presentation – October 2013

Measures checklist

Driver diagram template

Driver diagram explanation

Online learning sessions

21 November 2013

Sustainability review, measures and next steps - powerpoint slides for the second online session held on 21 November 2013.

31 October 2013

Starting for success - powerpoint slides for the first online session held on 31 October 2013.

NHS information and resources

Experience Based Design: Questionnaire.

Experience Based Design: Guide & Tools.

Experienced Based Design: Concepts and Case Studies.

Creating a revolution in patient and customer experience - Implementation Guidance The Friends and Family Test.

Feeling better? Improving patient experience in hospital.

Untapped Resource.

NICE Quality standard for patient experience in adult NHS services.

Research articles

A systematic review of evidence on the links between patient experience and clinical safety and effectiveness.

Developing radical service innovations in healthcare – the role of design methods.

International Perspectives on Patient Engagement - Results From the 2011 Commonwealth Fund Survey external link.

Which experiences of health care delivery matter to service users and why? A critical interpretive synthesis and conceptual map external link.

Reshaping ICU Ward Round Practices Using Video-Reflexive Ethnography external link.

Implementing patient-centred cancer care: using experience-based co-design to improve patient experience in breast and lung cancer services.

Judgment Sampling: A Health Care Improvement Perspective external link. This article describes judgment sampling and its importance in quality improvement work and studies.

Design-led service improvement for older people.

Use of emotional touchpoints as a method of tapping into the experience of receiving compassionate care in a hospital setting.

Improving healthcare through the use of co-design.

Exploring the relationship between patients' experiences of care and the influence of staff motivation, affect and wellbeing.

Facilitated patient experience feedback can improve nursing care: a pilot study for a phase III cluster randomised controlled trial.

Poppets and parcels: the links between staff experience of work and acutely ill older peoples' experience of hospital care.

Rethinking policy approaches to measuring and improving patient experience.

The volume-to-value revolution: Rebuilding the DNA of health from the patient in.

Other information and resources

Patient- and family-centred care toolkit The patient- and family-centred care toolkit from The King's Fund is a simple, step-by-step method for recording and understanding patient and family experiences.

Are you ready to take the patient based care challenge? A DLE brochure from the Clinical Excellence Commission. external link A new enterprise which uses documentary type films of patient stories to provoke discussion and debate about safety and quality issues amongst healthcare professionals.

Health Service Co-Design external link A guide from Waitemata DHB providing a range of flexible tools for working effectively with patients in service improvement work.

Canterbury DHB Consumer Council website external link and Terms of Reference.

Involving service users in design: Four steps to co-production external link In this article Becky Malby from The Guardian explores how to make better use of patients' talents to improve services in healthcare.

Why Hospitals Don't Deliver Great Service external link A paper from the GALLUP Business Journal - improving the patient experience is about changing the hospital's culture.